WHAT can be returned?
We would prefer that the merchandise items have its tags and packaging intact is the preferable state we'd like the item return. For the exception of home shirts that are personalised, these are cannot be returned as we are unable to re-sell the item.
WHEN do items need to be returned by?
Please return items within 14 days of purchase including mail time.
WHERE do items need to be returned to?
Melbourne Victory c/o University of Melbourne
442 Auburn Road, Hawthorn, Vic, 3122
HOW do customers return items?
Please advise of your exchange or return preferences. Ensure you have provided us with your full name and address and reciept of purchase.
SHIPPING for returns?
Shipping on returns are not refundable.
CREDIT for returns?
Customers are able to obtain a credit for returns
Instore return option?
Please visit one of our merchandise locations on our home game matchdays.